We're here to make sure every booking goes smoothly — for creatives and clients alike.
Our team typically responds within 24 hours, Monday through Friday. For urgent booking issues, mention it in the subject line and we'll prioritize.
support@creatrapp.comAverage response time: under 24 hours
When you book a creative, you pay a 50% deposit upfront. The remaining 50% is held securely in escrow by Stripe and only released to the creative once you mark the project complete. This protects both parties.
Creatr charges a 10% platform fee on all bookings. This fee is already included in the prices you see — there are no surprise charges at checkout.
Creatives connect their bank account via Stripe Connect. The 50% deposit is transferred after the booking is confirmed, and the remaining 50% escrow is released once the client approves the work.
Cancellation and rescheduling policies are set by each creative individually and displayed on their profile before you book. If you have a dispute, contact us at support@creatrapp.com and we'll help mediate.
Create a profile, complete your portfolio, and connect your Stripe account to start receiving bookings. Verified badges are awarded based on booking history and review ratings.
Try closing and reopening the app first. If the issue persists, email us at support@creatrapp.com with a description of the problem and your device model, and we'll investigate promptly.
Email support@creatrapp.com with the subject "Account Deletion Request" and we will permanently delete your account and all associated data within 30 days, in accordance with applicable privacy laws.